If for any reason you are not satisfied with your purchase, Kloset Kemistry will gladly accept items for store credit within 7 business days after it was received.
Kloset Kemistry does not issue refunds, but we do offer our customers a store credit that can be made towards a future purchase. In order to receive a store credit, all returned items must be unaltered, unworn, and in new condition with tags attached. Customers must contact Kloset Kemistry for a Return Authorization Number and a return mailing address, and customers must write the Return Authorization Number on the front of the package before shipping.
Once your items are returned; they will be thoroughly inspected for wear and tear and defects, if it is found that the Items have been worn your return will be void and no store credit will be issued.
Whether your items have been approved or denied for a return and store credit you will receive an email stating the next steps. If you have been approved for a return, please allow up to 7-14 business days to receive your store credit.
In the event that an item is returned to Kloset as non-deliverable, you will be notified, charged a 20% restocking fee and refunded the remainder amount due.
If your items have be shipped and you have received a tracking number, and the items get lost or damaged during transit, Kloset Kemistry will work with you in replacing the item or issuing you a refund only if the items can not be replaced. But in order for us to do so, you must submit pictures and proof of the items either missing or damage and you must submit a claim to the transit company for an investigation and provide proof, then and only then will Kloset Kemistry work with you on replacing the item or issuing you a refund.
Customers are responsible for all shipping cost for returning items to Kloset Kemistry, and all original shipping costs are non-refundable.
It is the BUYERS responsibility to check with their local Customs office to make sure they are buying a product that does not violate local laws. If Customs should confiscate or return a package to us, the BUYER is responsible for all shipping charges to and from us. Kloset Kemistry is not responsible for confiscated goods or undelivered goods.
If you need to return an item due to it being damaged by the shipper, please email us at email@example.com.
All items that were purchased on a discount are FINAL SALE.
All items that were purchased on a promotion are FINAL SALE.
All Body suits are FINAL SALE.
ALL Undergarment are FINAL SALE.
ALL Swim suits & Cover-ups are FINAL SALE.
Here at Kloset Kemistry, customer service is extremely important to us, we will try our best to make your shopping experience the best possible. If you decide to purchase from Kloset Kemistry, you are agreeing to the terms and conditions of our store policies and procedures.